Refund & Return Policy
Shopping with Vonnit is designed to be worry-free. Learn how returns, refunds, shipping costs, and customer protection work.
Vonnit Customer Protection
A simple and transparent return process
This policy explains how returns and refunds work on Vonnit, including eligible return reasons, shipping responsibilities, refund timelines, and customer protection.
Easy Returns
Customers may initiate returns within 7 days of delivery by going to "Orders" on their dashboard and selecting "Return/Refund Request."
The item must be in its original, unused condition with all tags, packaging, and labels intact.
What Cannot Be Returned
Digital downloads, personalized or bespoke products (unless faulty).
Health and hygiene items such as underwear, swimwear, skincare, and groceries unless they are incorrect, damaged, or counterfeit.
Valid Return Reasons
The following situations may qualify for a return or refund, depending on the product category.
| Return Reason | Eligible Categories |
|---|---|
| Changed your mind | All, except health & hygiene items, tickets, and software |
| Correct size but poor fit | Apparel and footwear only |
| Performance issues after use | All except apparel, sports equipment, and consumables |
| Item arrived damaged, defective, or incomplete | All categories |
| Packaging compromised | All categories |
| Counterfeit or unauthorized | All categories |
| Incorrect item, color, size, or model received | All categories |
Return Shipping Costs
Vendor's Mistake
If the wrong item or variant was sent, the vendor covers the return shipping.
Customer's Choice
If you changed your mind, return postage is your responsibility.
Transit Damage
If the item was damaged in transit, VONNIT will arrange or reimburse return shipping.
Refund Timeline
Within 48 Hours
After vendor approval
Refunds are processed within 48 hours of the vendor's approval. Funds will be returned to the original payment method. Shipping fees are not refunded unless the item was defective or sent in error.
Other Policy Rules
Unapproved Returns & Abandonment
If a return is declined, we will attempt re-delivery twice. Items uncollected after 10 days will be forfeited.
No Direct Exchanges
VONNIT does not offer direct exchanges. If you need a different item, size, or color, please return your order and place a new one.
Escrow Protection
Funds are securely held in escrow for 7 days. Vendors can only access payment after this period, allowing time for customers to raise issues.
Customer Support
For support, contact us via email: vonnitlimited@gmil.com, Live Chat (9 AM–6 PM local time), or use the Help Center in your dashboard.
Policy Revisions
This policy may be updated periodically. Please check this page regularly to stay informed of any changes.
Please review the return conditions carefully before submitting a return or refund request. Eligibility may vary depending on the product category and reason for return.