VONNIT Refund & Return Policy

Shopping with VONNIT is designed to be worry-free. Below is our comprehensive return and refund guide to help you understand the process and your options.

1. Easy Returns

Customers may initiate returns within 7 days of delivery by going to "Orders" on their dashboard and selecting "Return/Refund Request." The item must be in its original, unused condition with all tags, packaging, and labels intact.

2. What Cannot Be Returned

Digital downloads, personalized or bespoke products (unless faulty).
Health and hygiene items (e.g., underwear, swimwear, skincare, groceries) unless incorrect, damaged, or counterfeit.

3. Valid Return Reasons

Reason	Eligible Categories
Changed your mind	All, except health & hygiene items, tickets, and software
Correct size but poor fit	Apparel and footwear only
Performance issues after use	All except apparel, sports equipment, and consumables
Item arrived damaged, defective, or incomplete	All categories
Packaging compromised	All categories
Counterfeit or unauthorized	All categories
Incorrect item, color, size, or model received	All categories

4. Return Shipping Costs

Vendor’s Mistake: If the wrong item or variant was sent, VENDOR covers the return shipping.
Customer’s Choice: If you changed your mind, return postage is your responsibility.
Transit Damage: If the item was damaged in transit, VONNIT will arrange or reimburse return shipping.

5. Refund Timeline

Refunds are processed within 48 hours of the vendor’s approval. Funds will be returned to the original payment method. Shipping fees are not refunded unless the item was defective or sent in error.

6. Unapproved Returns & Abandonment

If a return is declined, we will attempt re-delivery twice. Items uncollected after 10 days will be forfeited.

7. No Direct Exchanges

VONNIT does not offer direct exchanges. If you need a different item, size, or color, please return your order and place a new one.

8. Escrow Protection

Funds are securely held in escrow for 7 days. Vendors can only access payment after this period, allowing time for customers to raise issues.

9. Customer Support

For support, contact us via email: vonnitlimited@gmil.com, Live Chat (9 AM–6 PM local time), or use the Help Center in your dashboard.

10. Policy Revisions

This policy may be updated periodically. Please check this page regularly to stay informed of any changes.