• Need help? Call Us:  +234 (802) 423-7822
  • Email:  vonnitlimited@gmail.com

Frequently Asked Questions (FAQs)

Find answers to common questions about shopping, delivery, returns, your account, and more.

1. Ordering & Payment

How do I place an order?

Browse our catalog, select your product, add it to cart, and proceed to checkout to complete your purchase.

What payment methods are accepted?

We accept secure payments via debit/credit card, bank transfer, and trusted online payment gateways.

Is my payment information secure?

Yes. VONNIT uses SSL encryption and PCI-DSS compliant processors to ensure your data is protected.

2. Shipping & Delivery

What shipping options are available?

We offer standard and express delivery. Options vary based on location and vendor preference.

How long does delivery take?

Delivery typically takes 2–7 business days, depending on your location and the vendor.

How can I track my order?

Log into your account, go to “Orders,” and click on the tracking link for your item.

3. Account & Login

How do I create an account?

Click on “Sign Up” at the top right corner of the homepage and fill in your details.

I forgot my password. What should I do?

Click “Forgot Password” on the login page and follow the instructions to reset it.

Can I update my personal details?

Yes. Log in, go to your profile, and click “Edit” to update your information.

4. Vendor Information

Who sells on VONNIT?

VONNIT is a multi-vendor marketplace. Products are sold by trusted vendors who meet our quality and service standards.

How can I become a vendor?

Click on “Become A Vendor” and complete the vendor registration form. Our team will guide you through the onboarding process.

5. Security & Privacy

Is my personal data safe?

Yes. We follow strict data protection policies and never share your personal data with third parties without consent.

How do you use my data?

Your data is used to process orders, improve your shopping experience, and for customer support purposes only.

6. Contact & Support

How do I contact support?

You can reach our support team via live chat (9 AM – 6 PM), email at vonnitlimited@gmil.com, or by visiting the Help Center.

What are your support hours?

Our support is available Monday to Saturday, 9:00 AM to 6:00 PM (local time).